Improve service productivity by process configuration

• Main Author: Ong, Keng Hock.
• Other Authors: School of Mechanical and Aerospace Engineering
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Engineering::Mechanical engineering
• Online Access: http://hdl.handle.net/10356/44910
• Institution: Nanyang Technological University

Service industries are contributing an increasing share to many national economies, especially in developed countries that include Singapore. However, unlike manufacturing, services are generally intangible, perishable, and require simultaneous production and consumption. Consequently, it is a serio...