Implementation of web 2.0 in training consultancy industry.

Globally, industries such as healthcare, finance and travel & tourism are exploiting technologies, particularly, Web 2.0 tools in engaging customers to connect with others reusing information, sharing multimedia and harness intelligence from the network of participation. This thesis seeks to st...

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Main Author: Sin, Kwai Fong.
Other Authors: Alton Chua Yeow Kuan
Format: Theses and Dissertations
Language:English
Published: 2013
Subjects:
Online Access:http://hdl.handle.net/10356/51019
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Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-51019
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spelling sg-ntu-dr.10356-510192019-12-10T11:28:03Z Implementation of web 2.0 in training consultancy industry. Sin, Kwai Fong. Alton Chua Yeow Kuan Wee Kim Wee School of Communication and Information DRNTU::Social sciences::Communication Globally, industries such as healthcare, finance and travel & tourism are exploiting technologies, particularly, Web 2.0 tools in engaging customers to connect with others reusing information, sharing multimedia and harness intelligence from the network of participation. This thesis seeks to study the implementation of Web 2.0 tools of 350 training consultancy firms from the United States and Asia Pacific and among soft and technical skill sets. The findings reveal that all four categories, namely, connecting others, reusing information, sharing multimedia and harnessing intelligence of nine Web 2.0 tools, namely, blog, social networking, wiki, RSS feeds, social tagging, podcast, vodcast, community and feedback tools have been adopted by 120 of the 350 training consultancy firms. Training consultancy firms from United Sates surpassed the Asia-Pacific training consultancy firms in a majority of the Web 2.0 tools. Each Web 2.0 tool has been examined on the adoption for internal and external communications and the use of each Web 2.0 tool is also illustrated. Master of Science (Information Studies) 2013-01-03T01:36:58Z 2013-01-03T01:36:58Z 2009 2009 Thesis http://hdl.handle.net/10356/51019 en Nanyang Technological University 99 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic DRNTU::Social sciences::Communication
spellingShingle DRNTU::Social sciences::Communication
Sin, Kwai Fong.
Implementation of web 2.0 in training consultancy industry.
description Globally, industries such as healthcare, finance and travel & tourism are exploiting technologies, particularly, Web 2.0 tools in engaging customers to connect with others reusing information, sharing multimedia and harness intelligence from the network of participation. This thesis seeks to study the implementation of Web 2.0 tools of 350 training consultancy firms from the United States and Asia Pacific and among soft and technical skill sets. The findings reveal that all four categories, namely, connecting others, reusing information, sharing multimedia and harnessing intelligence of nine Web 2.0 tools, namely, blog, social networking, wiki, RSS feeds, social tagging, podcast, vodcast, community and feedback tools have been adopted by 120 of the 350 training consultancy firms. Training consultancy firms from United Sates surpassed the Asia-Pacific training consultancy firms in a majority of the Web 2.0 tools. Each Web 2.0 tool has been examined on the adoption for internal and external communications and the use of each Web 2.0 tool is also illustrated.
author2 Alton Chua Yeow Kuan
author_facet Alton Chua Yeow Kuan
Sin, Kwai Fong.
format Theses and Dissertations
author Sin, Kwai Fong.
author_sort Sin, Kwai Fong.
title Implementation of web 2.0 in training consultancy industry.
title_short Implementation of web 2.0 in training consultancy industry.
title_full Implementation of web 2.0 in training consultancy industry.
title_fullStr Implementation of web 2.0 in training consultancy industry.
title_full_unstemmed Implementation of web 2.0 in training consultancy industry.
title_sort implementation of web 2.0 in training consultancy industry.
publishDate 2013
url http://hdl.handle.net/10356/51019
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