Growing usage of internet banking : a study on the effects of internal attributes on the frequency of internet banking usage among undergraduates in Singapore.

• Main Authors: Lim, Yi Ling., Chew, Adrian JunRen., Yeo, Alicia Shi Ling.
• Other Authors: Tham Tze Minn
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Business::Finance::Electronic banking
• Online Access: http://hdl.handle.net/10356/51318
• Institution: Nanyang Technological University

The proliferation of banking platforms due to technological advancement has brought not only more options, but also greater convenience to banking customers. In recent years, the usage of Internet banking has grown substantially and many banks are tapping on this trend to offer Internet banking facilities to cater to customers more efficiently. The question is therefore how banks can market their Internet banking facilities to their customers effectively, such that customers will be willing to adopt the new banking platform. This is what we have in mind as we set out to conduct our study. This study seeks to investigate the internal attributes that influence the frequency of Internet banking usage among undergraduates in Singapore. We aim to determine the impact of undergraduates’ security consciousness, maximiser characteristics and their desire for instant gratification on their usage of Internet banking. We further aim to establish how the relationship between each of these three internal attributes and the frequency of Internet banking usage is moderated by gender. We conducted a survey among 104 undergraduates in Singapore to examine the relationship between their internal attributes mentioned above and their frequency of Internet banking usage. Correlation and regression tests were conducted and key conclusions drawn are as follows: • These three attributes do influence the frequency of Internet banking usage among undergraduates. • Among the three attributes, gender’s effect is only present in the relationship between security consciousness and the frequency of Internet banking usage. As this study only investigated three types of internal attributes, further research can be conducted to examine the effects of other internal attributes on the frequency of Internet banking usage. Our study combines consumer psychology with banking technologies and provides banks with insights on the influence of internal attributes on customers’ usage of Internet banking. Banks can then devise their marketing strategies and tactics accordingly to capture a bigger customer base. Improvements can also be made to current Internet banking platforms to cater to customers’ concerns and needs, thereby making the Internet banking experience a better one for users.