A case study on wang cafe : meeting diner needs and satisfaction

A case study on wang cafe : meeting diner needs and satisfaction

In the pursuit of augmenting Singapore’s position as one of the gastronomical capital in the region, SPRING Singapore launched various Customer-Centric Initiatives (CCI)1 since 2005. The program encourages businesses to strive for higher level of service excellence. The emphasis placed upon service...

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Bibliographic Details
Main Authors: Bay, Wan Ting, Ng, Sok Lay, Chong, Hazel Jia Ye, See, Joseph Hui Gang
Other Authors: Nanyang Business School
Format: Final Year Project
Language:English
Published: 2013
Subjects:
DRNTU::Business::Marketing::Research
DRNTU::Business
Online Access:http://hdl.handle.net/10356/51383
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Institution: Nanyang Technological University
Language: English

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http://hdl.handle.net/10356/51383

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