A case study on wang cafe : meeting diner needs and satisfaction
In the pursuit of augmenting Singapore’s position as one of the gastronomical capital in the region, SPRING Singapore launched various Customer-Centric Initiatives (CCI)1 since 2005. The program encourages businesses to strive for higher level of service excellence. The emphasis placed upon service...
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Main Authors: | Bay, Wan Ting, Ng, Sok Lay, Chong, Hazel Jia Ye, See, Joseph Hui Gang |
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Other Authors: | Nanyang Business School |
Format: | Final Year Project |
Language: | English |
Published: |
2013
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/51383 |
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Institution: | Nanyang Technological University |
Language: | English |
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