An assessment of quality management systems in selected banks in Singapore.

• Main Authors: Chong, Fook Yen., Lim, Chay Hoon., Sim, Chew Buay.
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Business::Management
• Online Access: http://hdl.handle.net/10356/51798
• Institution: Nanyang Technological University

This Applied Research Project is a study on the level of quality in banks operating in Singapore. The participants of this study include two major local banks and three multinational banks. We have decided to conduct a research on banks because the banking industry plays a major role in...