Crying with victims during crisis : how CEO's emoting impact stakeholders' perception of organization

• Main Authors: Vikneshwaran, Mano, Yeo, Yanping, Lee, Hui Zyi, Xu, Jinghui
• Other Authors: Augustine Pang
• Format: Final Year Project
• Language: English
• Published: 2013
• Subjects: DRNTU::Social sciences::Communication::Organizational communication; DRNTU::Social sciences::Psychology::Affection and emotion
• Online Access: http://hdl.handle.net/10356/52904
• Institution: Nanyang Technological University

Crises often occur in the form of unexpected events which evoke emotional experiences for those involved. Though crisis research has largely focused on verbal strategies in responding to a crisis, how they are delivered is arguably crucial too. While crisis literature show that stakeholders experien...