Research of after-sale service system based on supply chain contract

With the advancement of economic globalization, not only the product determines success in enterprise competition, but also by its quality of the after-sale service. After-sale service is a series of activities including introduction, delivery, maintenance, repair and technical training (support) gi...

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Main Author: Fan, Mu Wei
Other Authors: Rajesh Piplani
Format: Theses and Dissertations
Language:English
Published: 2013
Subjects:
Online Access:http://hdl.handle.net/10356/53739
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-537392023-03-11T17:06:30Z Research of after-sale service system based on supply chain contract Fan, Mu Wei Rajesh Piplani School of Mechanical and Aerospace Engineering DRNTU::Engineering::Aeronautical engineering With the advancement of economic globalization, not only the product determines success in enterprise competition, but also by its quality of the after-sale service. After-sale service is a series of activities including introduction, delivery, maintenance, repair and technical training (support) given by the manufacturer or supplier during and after a warranty period. The main cost is called fixed cost which remains (more or less) unchanged irrespective of the output level or sales revenue. The cost plus contract is used traditionally. Under a cost-plus contract, a contractor is reimbursed for the cost incurred, and is paid an agreed upon percentage of such costs as contractor’s profit. This contract is widely used for a long time for the preconcerted product performance. Master of Science (Computer Integrated Manufacturing) 2013-06-07T02:52:33Z 2013-06-07T02:52:33Z 2011 2011 Thesis http://hdl.handle.net/10356/53739 en 109 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Engineering::Aeronautical engineering
spellingShingle DRNTU::Engineering::Aeronautical engineering
Fan, Mu Wei
Research of after-sale service system based on supply chain contract
description With the advancement of economic globalization, not only the product determines success in enterprise competition, but also by its quality of the after-sale service. After-sale service is a series of activities including introduction, delivery, maintenance, repair and technical training (support) given by the manufacturer or supplier during and after a warranty period. The main cost is called fixed cost which remains (more or less) unchanged irrespective of the output level or sales revenue. The cost plus contract is used traditionally. Under a cost-plus contract, a contractor is reimbursed for the cost incurred, and is paid an agreed upon percentage of such costs as contractor’s profit. This contract is widely used for a long time for the preconcerted product performance.
author2 Rajesh Piplani
author_facet Rajesh Piplani
Fan, Mu Wei
format Theses and Dissertations
author Fan, Mu Wei
author_sort Fan, Mu Wei
title Research of after-sale service system based on supply chain contract
title_short Research of after-sale service system based on supply chain contract
title_full Research of after-sale service system based on supply chain contract
title_fullStr Research of after-sale service system based on supply chain contract
title_full_unstemmed Research of after-sale service system based on supply chain contract
title_sort research of after-sale service system based on supply chain contract
publishDate 2013
url http://hdl.handle.net/10356/53739
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