Achieving competitive advantage through service quality at Singapore general hospital.

Achieving competitive advantage through service quality at Singapore general hospital.

With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (S...

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Main Authors: Asha Germurkh Aswani, Rosnani Bte Abdullah Konali, Tan, Lip Ying
Other Authors: Nanyang Business School
Format: Final Year Project
Language:English
Published: 2014
Subjects:
DRNTU::Business::General
Online Access:http://hdl.handle.net/10356/55421
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Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-55421
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spelling sg-ntu-dr.10356-554212023-05-19T06:09:05Z Achieving competitive advantage through service quality at Singapore general hospital. Asha Germurkh Aswani Rosnani Bte Abdullah Konali Tan, Lip Ying Nanyang Business School Luis Ma. R. Calingo DRNTU::Business::General With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (SGH). The purpose of the project is to study the elements of service quality at hospitals and focus on waiting time as the main cause of the overall decline in service quality at hospitals, namely SGH. BUSINESS 2014-03-03T09:17:51Z 2014-03-03T09:17:51Z 1994 1994 Final Year Project (FYP) http://hdl.handle.net/10356/55421 en Nanyang Technological University 158 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Business::General
spellingShingle DRNTU::Business::General
Asha Germurkh Aswani
Rosnani Bte Abdullah Konali
Tan, Lip Ying
Achieving competitive advantage through service quality at Singapore general hospital.
description With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (SGH). The purpose of the project is to study the elements of service quality at hospitals and focus on waiting time as the main cause of the overall decline in service quality at hospitals, namely SGH.
author2 Nanyang Business School
author_facet Nanyang Business School
Asha Germurkh Aswani
Rosnani Bte Abdullah Konali
Tan, Lip Ying
format Final Year Project
author Asha Germurkh Aswani
Rosnani Bte Abdullah Konali
Tan, Lip Ying
author_sort Asha Germurkh Aswani
title Achieving competitive advantage through service quality at Singapore general hospital.
title_short Achieving competitive advantage through service quality at Singapore general hospital.
title_full Achieving competitive advantage through service quality at Singapore general hospital.
title_fullStr Achieving competitive advantage through service quality at Singapore general hospital.
title_full_unstemmed Achieving competitive advantage through service quality at Singapore general hospital.
title_sort achieving competitive advantage through service quality at singapore general hospital.
publishDate 2014
url http://hdl.handle.net/10356/55421
_version_ 1770563924296466432

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