Achieving competitive advantage through service quality at Singapore general hospital.

• Main Authors: Asha Germurkh Aswani, Rosnani Bte Abdullah Konali, Tan, Lip Ying
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Language: English
• Published: 2014
• Subjects: DRNTU::Business::General
• Online Access: http://hdl.handle.net/10356/55421
• Institution: Nanyang Technological University

With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (S...