Achieving total quality management through ISO 9000 certification

The purpose of this report is to unveil the linkage between ISO quality system and Total Quality Management (TQM) in Singapore context. This study examines the extent to which the ISO-certified companies are moving towards attaining TQM.

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Bibliographic Details
Main Authors: Chia, May Ping, Haslina Mohamed, Leong, Anne Yin Mei
Other Authors: Nanyang Business School
Format: Final Year Project
Language:English
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/55451
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Institution: Nanyang Technological University
Language: English