A study on patient satisfaction in a batch allocation environment

The purpose of this paper is to study the queuing problem in Singapore’s healthcare system and increase patient satisfaction by improving their queuing experience. This paper investigates the impact of waiting time and serving order of patients on their satisfaction as well as the relations...

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Bibliographic Details
Main Authors: Ma, Xiaoqian, Yin, Ranran, Anshu Garodia
Other Authors: Wang Qinan
Format: Final Year Project
Language:English
Published: 2014
Subjects:
Online Access:http://hdl.handle.net/10356/56089
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Institution: Nanyang Technological University
Language: English