A study on patient satisfaction in a batch allocation environment

• Main Authors: Ma, Xiaoqian, Yin, Ranran, Anshu Garodia
• Other Authors: Wang Qinan
• Format: Final Year Project
• Language: English
• Published: 2014
• Subjects: DRNTU::Business::Operations management::Supply chain management
• Online Access: http://hdl.handle.net/10356/56089
• Institution: Nanyang Technological University

The purpose of this paper is to study the queuing problem in Singapore’s healthcare system and increase patient satisfaction by improving their queuing experience. This paper investigates the impact of waiting time and serving order of patients on their satisfaction as well as the relations...