Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience

Today, customer service quality has become increasingly important in supply chain management and maritime supply chain management. To deliver superior customer value, maritime supply chains need to have proper resilience measures to respond to maritime risks that could cause disruptions to supply ch...

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Bibliographic Details
Main Author: Cui, Can
Other Authors: Lam Siu Lee
Format: Final Year Project
Language:English
Published: 2015
Subjects:
Online Access:http://hdl.handle.net/10356/62039
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Institution: Nanyang Technological University
Language: English