Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience

Today, customer service quality has become increasingly important in supply chain management and maritime supply chain management. To deliver superior customer value, maritime supply chains need to have proper resilience measures to respond to maritime risks that could cause disruptions to supply ch...

Full description

Saved in:
Bibliographic Details
Main Author: Cui, Can
Other Authors: Lam Siu Lee
Format: Final Year Project
Language:English
Published: 2015
Subjects:
Online Access:http://hdl.handle.net/10356/62039
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-62039
record_format dspace
spelling sg-ntu-dr.10356-620392023-03-03T16:52:14Z Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience Cui, Can Lam Siu Lee School of Civil and Environmental Engineering DRNTU::Engineering::Maritime studies Today, customer service quality has become increasingly important in supply chain management and maritime supply chain management. To deliver superior customer value, maritime supply chains need to have proper resilience measures to respond to maritime risks that could cause disruptions to supply chains. Although there are studies on risk assessment for maritime supply chains, there are few studies that examine the resilience measures to counter these risks. This paper aims to design a model to identify and prioritize resilience measures for shipping lines from a maritime supply chain perspective. At the beginning, literature reviews and preliminary interviews with industry players are conducted to investigate the key issues in maritime supply chain – customer demand, risks and resilience. Subsequently, the study proposes a two-stage Quality Function Deployment (QFD) model to identify and assess the effectiveness of resilience measures for shipping lines. The proposed QFD model is a simple and innovative solution for maritime supply chain resilience as it links customers’ requirements with resilience measures. Using data collected from case studies, the two-stage QFD model is constructed to show the relative importance of customer requirements, risks and resilience measures. By comparing results obtained from three case studies, some prevailing trends are observed for the container liner industry. Firstly, liner companies tend to focus more on schedule reliability instead of delivery speed. Secondly, supply chain risks and external risks are not seen as important as internal risks such as operational risks. Thirdly, resilience measures relating to supply chain management are not rated as important as measures related to internal management such as contingency plans and quality control procedures. These results suggest that liner companies do not rely on supply chain management and integration as a means to improve resilience and competitiveness. To further improve on supply chain resilience and flexibility, liner companies and maritime industry in general need to have more coordination and partnerships with each other to achieve greater supply chain integration. Bachelor of Science (Maritime Studies) 2015-01-06T06:01:53Z 2015-01-06T06:01:53Z 2014 2014 Final Year Project (FYP) http://hdl.handle.net/10356/62039 en Nanyang Technological University 78 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Engineering::Maritime studies
spellingShingle DRNTU::Engineering::Maritime studies
Cui, Can
Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
description Today, customer service quality has become increasingly important in supply chain management and maritime supply chain management. To deliver superior customer value, maritime supply chains need to have proper resilience measures to respond to maritime risks that could cause disruptions to supply chains. Although there are studies on risk assessment for maritime supply chains, there are few studies that examine the resilience measures to counter these risks. This paper aims to design a model to identify and prioritize resilience measures for shipping lines from a maritime supply chain perspective. At the beginning, literature reviews and preliminary interviews with industry players are conducted to investigate the key issues in maritime supply chain – customer demand, risks and resilience. Subsequently, the study proposes a two-stage Quality Function Deployment (QFD) model to identify and assess the effectiveness of resilience measures for shipping lines. The proposed QFD model is a simple and innovative solution for maritime supply chain resilience as it links customers’ requirements with resilience measures. Using data collected from case studies, the two-stage QFD model is constructed to show the relative importance of customer requirements, risks and resilience measures. By comparing results obtained from three case studies, some prevailing trends are observed for the container liner industry. Firstly, liner companies tend to focus more on schedule reliability instead of delivery speed. Secondly, supply chain risks and external risks are not seen as important as internal risks such as operational risks. Thirdly, resilience measures relating to supply chain management are not rated as important as measures related to internal management such as contingency plans and quality control procedures. These results suggest that liner companies do not rely on supply chain management and integration as a means to improve resilience and competitiveness. To further improve on supply chain resilience and flexibility, liner companies and maritime industry in general need to have more coordination and partnerships with each other to achieve greater supply chain integration.
author2 Lam Siu Lee
author_facet Lam Siu Lee
Cui, Can
format Final Year Project
author Cui, Can
author_sort Cui, Can
title Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
title_short Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
title_full Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
title_fullStr Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
title_full_unstemmed Innovative maritime logistics in achieving higher flexibility and resilience : a two-stage QFD approach to improve maritime supply chain resilience
title_sort innovative maritime logistics in achieving higher flexibility and resilience : a two-stage qfd approach to improve maritime supply chain resilience
publishDate 2015
url http://hdl.handle.net/10356/62039
_version_ 1759853865302228992