Training for frontliners in the hotels

In the hotel industry, the frontliners are the employees who have the most frequent contact with the general public. Training is important to this group of people to ensure service quality service. The purpose of this study, therefore, attempted to evaluate the effectiveness of training of frontl...

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Bibliographic Details
Main Authors: Lee, Tein Ne, Cheng, Stacy Soo May, Ng, Christine Bee Eng
Other Authors: Koh Moy Yin
Format: Final Year Project
Language:English
Published: 2015
Subjects:
Online Access:http://hdl.handle.net/10356/63739
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Institution: Nanyang Technological University
Language: English