Training for frontliners in the hotels

• Main Authors: Lee, Tein Ne, Cheng, Stacy Soo May, Ng, Christine Bee Eng
• Other Authors: Koh Moy Yin
• Format: Final Year Project
• Language: English
• Published: 2015
• Subjects: DRNTU::Business::Management
• Online Access: http://hdl.handle.net/10356/63739
• Institution: Nanyang Technological University

In the hotel industry, the frontliners are the employees who have the most frequent contact with the general public. Training is important to this group of people to ensure service quality service. The purpose of this study, therefore, attempted to evaluate the effectiveness of training of frontl...