Click and mortar of retail banking : a case study in Hong Kong.

• Main Authors: Ching, Keng Jin., Tan-Liew, Janice Wai Chuan., Teong, David Lang Hin., Toh, Dennis Chin Siong.
• Other Authors: Ramin Cooper Maysami
• Format: Theses and Dissertations
• Language: English
• Published: 2008
• Subjects: DRNTU::Business::Finance::Electronic banking; DRNTU::Business::Finance::Banking
• Online Access: http://hdl.handle.net/10356/7172
• Institution: Nanyang Technological University

This report explores how banks in Hong Kong have changed their ways in the conduct of retail banking businesses with the implementation of Internet banking, and how these changes have affected the bricks-and-mortar distribution channels of banks.