Click and mortar of retail banking : Singapore context

• Main Authors: Toh, Lay Kim, Vivi Triyanti Nugroho, Yeo, Luck Koon
• Other Authors: Gupta, Vivek
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Finance::Banking
• Online Access: http://hdl.handle.net/10356/8595
• Institution: Nanyang Technological University

This research paper investigates customers’ perception on the determinants for Internetand Physical Banking. The paper also contrasts the perceptions of users on the retail products offered inInternet Banking and Physical Banking. Subsequently, customers’ satisfaction rating towards Internet Banking...