Click and mortar of retail banking : Singapore context

Click and mortar of retail banking : Singapore context

This research paper investigates customers’ perception on the determinants for Internetand Physical Banking. The paper also contrasts the perceptions of users on the retail products offered inInternet Banking and Physical Banking. Subsequently, customers’ satisfaction rating towards Internet Banking...

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Bibliographic Details
Main Authors: Toh, Lay Kim, Vivi Triyanti Nugroho, Yeo, Luck Koon
Other Authors: Gupta, Vivek
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Finance::Banking
Online Access:http://hdl.handle.net/10356/8595
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Institution: Nanyang Technological University
Description
Summary:This research paper investigates customers’ perception on the determinants for Internetand Physical Banking. The paper also contrasts the perceptions of users on the retail products offered inInternet Banking and Physical Banking. Subsequently, customers’ satisfaction rating towards Internet Banking and Physical Banking was compared and contrasted.

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