Challenges of a New Zealand information communication technology company in the call center business.

Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.

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Bibliographic Details
Main Authors:	Chua, Bee Luan., Lim, Chooi Hoe., Ng, Ginny Tuan., Yeo, Khee Teck.
Other Authors:	Tang, Hung Kei
Format:	Theses and Dissertations
Published:	2008
Subjects:	DRNTU::Business::Industries and labor
Online Access:	http://hdl.handle.net/10356/7193
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-7193
record_format	dspace
spelling	sg-ntu-dr.10356-71932024-01-12T10:31:52Z Challenges of a New Zealand information communication technology company in the call center business. Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. Tang, Hung Kei Nanyang Business School DRNTU::Business::Industries and labor Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews. Master of Business Administration 2008-09-18T07:41:20Z 2008-09-18T07:41:20Z 2004 2004 Thesis http://hdl.handle.net/10356/7193 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Industries and labor
spellingShingle	DRNTU::Business::Industries and labor Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. Challenges of a New Zealand information communication technology company in the call center business.
description	Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.
author2	Tang, Hung Kei
author_facet	Tang, Hung Kei Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck.
format	Theses and Dissertations
author	Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck.
author_sort	Chua, Bee Luan.
title	Challenges of a New Zealand information communication technology company in the call center business.
title_short	Challenges of a New Zealand information communication technology company in the call center business.
title_full	Challenges of a New Zealand information communication technology company in the call center business.
title_fullStr	Challenges of a New Zealand information communication technology company in the call center business.
title_full_unstemmed	Challenges of a New Zealand information communication technology company in the call center business.
title_sort	challenges of a new zealand information communication technology company in the call center business.
publishDate	2008
url	http://hdl.handle.net/10356/7193
_version_	1789483214800158720

Challenges of a New Zealand information communication technology company in the call center business.

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