Challenges of a New Zealand information communication technology company in the call center business.

• Main Authors: Chua, Bee Luan., Lim, Chooi Hoe., Ng, Ginny Tuan., Yeo, Khee Teck.
• Other Authors: Tang, Hung Kei
• Format: Theses and Dissertations
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/7193
• Institution: Nanyang Technological University

Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.