Innovation of service design based on TRIZ : a case study

• Main Author: Yong, Chin Bing
• Other Authors: Chen Chun-Hsien
• Format: Final Year Project
• Language: English
• Published: 2017
• Subjects: DRNTU::Engineering::Mechanical engineering
• Online Access: http://hdl.handle.net/10356/71946
• Institution: Nanyang Technological University

It is increasing hard to thrive in today’s business world. Good service design is the key to carrying out competitiveness so as to compete with the other competitors. Not only a good service could increase revenue, it can also significantly reduce time costs and increase customer satisfaction. This...