Dynamic experience TRIZ service design model for a case study of expo
Customer experience IS a crucial aspect of product or service design. A good customer experience means the great satisfaction of the customer expectation. In the service industry, conversely, the customer experience failure of service performance means the service failure. Service recovery as a m...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2017
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| Online Access: | http://hdl.handle.net/10356/72650 |
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| Institution: | Nanyang Technological University |
| Language: | English |