Dynamic experience TRIZ service design model for a case study of expo

• Main Author: Qi, Ye Li
• Other Authors: Chen Chun-Hsien
• Format: Theses and Dissertations
• Language: English
• Published: 2017
• Subjects: DRNTU::Engineering
• Online Access: http://hdl.handle.net/10356/72650
• Institution: Nanyang Technological University

Customer experience IS a crucial aspect of product or service design. A good customer experience means the great satisfaction of the customer expectation. In the service industry, conversely, the customer experience failure of service performance means the service failure. Service recovery as a m...