Dynamic experience TRIZ service design model for a case study of expo

• المؤلف الرئيسي: Qi, Ye Li
• مؤلفون آخرون: Chen Chun-Hsien
• التنسيق: Theses and Dissertations
• اللغة: English
• منشور في: 2017
• الموضوعات: DRNTU::Engineering
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/72650
• المؤسسة: Nanyang Technological University

Customer experience IS a crucial aspect of product or service design. A good customer experience means the great satisfaction of the customer expectation. In the service industry, conversely, the customer experience failure of service performance means the service failure. Service recovery as a m...