Dynamic experience TRIZ service design model for a case study of expo
Customer experience IS a crucial aspect of product or service design. A good customer experience means the great satisfaction of the customer expectation. In the service industry, conversely, the customer experience failure of service performance means the service failure. Service recovery as a m...
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| 格式: | Theses and Dissertations |
| 語言: | English |
| 出版: |
2017
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| 主題: | |
| 在線閱讀: | http://hdl.handle.net/10356/72650 |
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