A behavioural study on consumer adoption of self-collection service for e-commerce freight delivery (initial adoption)

• Main Author: Liow, Xing Zi
• Other Authors: Teo Chee Chong
• Format: Final Year Project
• Language: English
• Published: 2018
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/75693
• Institution: Nanyang Technological University

In this study, we examine consumers’ behaviour in the initial adoption stage of Automated Parcel Lockers (APLs) in last-mile delivery. In the initial adoption of technologies, the consumer might have heard of the technology but have never used it before. For logistics service providers, implementing...