Deep learning-based speech recognition system for data-scarce language: a feasibility study for a call centre

• Main Author: Muhammad Rais Fawwazi
• Other Authors: Chen Lihui
• Format: Final Year Project
• Language: English
• Published: 2018
• Subjects: DRNTU::Engineering::Computer science and engineering::Computing methodologies::Artificial intelligence; DRNTU::Engineering::Electrical and electronic engineering::Computer hardware, software and systems
• Online Access: http://hdl.handle.net/10356/76363
• Institution: Nanyang Technological University

To improve customer experience, businesses need a deeper understanding of their customers. Customer service call centres gather personalised information about customers, and hence help us to gain this understanding. However, manual data mining of this information introduces redundancy. This project...