Deep learning-based speech recognition system for data-scarce language: a feasibility study for a call centre

• 主要作者: Muhammad Rais Fawwazi
• 其他作者: Chen Lihui
• 格式: Final Year Project
• 語言: English
• 出版: 2018
• 主題: DRNTU::Engineering::Computer science and engineering::Computing methodologies::Artificial intelligence; DRNTU::Engineering::Electrical and electronic engineering::Computer hardware, software and systems
• 在線閱讀: http://hdl.handle.net/10356/76363

To improve customer experience, businesses need a deeper understanding of their customers. Customer service call centres gather personalised information about customers, and hence help us to gain this understanding. However, manual data mining of this information introduces redundancy. This project...