Measuring service quality performance in the hospitality industry.
This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries.
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| Format: | Theses and Dissertations |
| Language: | English |
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2008
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| Online Access: | http://hdl.handle.net/10356/7704 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-77042024-01-12T10:14:20Z Measuring service quality performance in the hospitality industry. Tan, Maurice Mak Koon. Lee, Pui Man Nanyang Business School DRNTU::Business::Industries and labor This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries. Master of Business 2008-09-18T07:49:56Z 2008-09-18T07:49:56Z 2000 2000 Thesis http://hdl.handle.net/10356/7704 en Nanyang Technological University 208 p. application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| language |
English |
| topic |
DRNTU::Business::Industries and labor |
| spellingShingle |
DRNTU::Business::Industries and labor Tan, Maurice Mak Koon. Measuring service quality performance in the hospitality industry. |
| description |
This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries. |
| author2 |
Lee, Pui Man |
| author_facet |
Lee, Pui Man Tan, Maurice Mak Koon. |
| format |
Theses and Dissertations |
| author |
Tan, Maurice Mak Koon. |
| author_sort |
Tan, Maurice Mak Koon. |
| title |
Measuring service quality performance in the hospitality industry. |
| title_short |
Measuring service quality performance in the hospitality industry. |
| title_full |
Measuring service quality performance in the hospitality industry. |
| title_fullStr |
Measuring service quality performance in the hospitality industry. |
| title_full_unstemmed |
Measuring service quality performance in the hospitality industry. |
| title_sort |
measuring service quality performance in the hospitality industry. |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/7704 |
| _version_ |
1789482991484928000 |