Evaluation of the service quality of hospital X through the use of the SERVQUAL model

This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employes...

Full description

Saved in:
Bibliographic Details
Main Authors: Tan, Leng Lee, Neo, Constance Chee Hui, Tein, Yoke Peng
Other Authors: Lee, Pui Mun
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11274
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University