Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.

The study will first attempt to derive a measurement index for SIA inflight service quality. It will also investigate the differences in passengers’ expectation of inflight service quality for various categories of passengers (for example: travel classes, length of flight, nationality). To complete...

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Bibliographic Details
Main Authors: Lee, Jeffery Peng Soon., Lim, Edwin Wee Chiang., Tan, Sok Cheng.
Other Authors: Foo, See Liang
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/10643
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Institution: Nanyang Technological University