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Lee, Jeffery Peng Soon.
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Lee, Jeffery Peng Soon.
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Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
by
Lee
,
Jeffery
Peng
Soon
.
,
Lim, Edwin Wee Chiang.
,
Tan, Sok Cheng.
Published 2008
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Final Year Project
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