Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.

Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.

The study will first attempt to derive a measurement index for SIA inflight service quality. It will also investigate the differences in passengers’ expectation of inflight service quality for various categories of passengers (for example: travel classes, length of flight, nationality). To complete...

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Main Authors: Lee, Jeffery Peng Soon., Lim, Edwin Wee Chiang., Tan, Sok Cheng.
Other Authors: Foo, See Liang
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Industries and labor
Online Access:http://hdl.handle.net/10356/10643
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10643
record_format dspace
spelling sg-ntu-dr.10356-106432023-05-19T07:23:10Z Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model. Lee, Jeffery Peng Soon. Lim, Edwin Wee Chiang. Tan, Sok Cheng. Foo, See Liang Nanyang Business School DRNTU::Business::Industries and labor The study will first attempt to derive a measurement index for SIA inflight service quality. It will also investigate the differences in passengers’ expectation of inflight service quality for various categories of passengers (for example: travel classes, length of flight, nationality). To complete the evaluation, the study would seek to identify SIA inflight service quality problems, examine their causes and suggest means to solve them. 2008-09-24T07:46:01Z 2008-09-24T07:46:01Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10643 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Industries and labor
spellingShingle DRNTU::Business::Industries and labor
Lee, Jeffery Peng Soon.
Lim, Edwin Wee Chiang.
Tan, Sok Cheng.
Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
description The study will first attempt to derive a measurement index for SIA inflight service quality. It will also investigate the differences in passengers’ expectation of inflight service quality for various categories of passengers (for example: travel classes, length of flight, nationality). To complete the evaluation, the study would seek to identify SIA inflight service quality problems, examine their causes and suggest means to solve them.
author2 Foo, See Liang
author_facet Foo, See Liang
Lee, Jeffery Peng Soon.
Lim, Edwin Wee Chiang.
Tan, Sok Cheng.
format Final Year Project
author Lee, Jeffery Peng Soon.
Lim, Edwin Wee Chiang.
Tan, Sok Cheng.
author_sort Lee, Jeffery Peng Soon.
title Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
title_short Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
title_full Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
title_fullStr Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
title_full_unstemmed Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
title_sort evaluation of singapore airlines' inflight service quality using the servqual model.
publishDate 2008
url http://hdl.handle.net/10356/10643
_version_ 1772827203377037312

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