Evaluation of the service quality of hospital X through the use of the SERVQUAL model

This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employes...

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Main Authors:	Tan, Leng Lee, Neo, Constance Chee Hui, Tein, Yoke Peng
Other Authors:	Lee, Pui Mun
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Industries and labor
Online Access:	http://hdl.handle.net/10356/11274
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11274
record_format	dspace
spelling	sg-ntu-dr.10356-112742023-05-19T06:08:59Z Evaluation of the service quality of hospital X through the use of the SERVQUAL model Tan, Leng Lee Neo, Constance Chee Hui Tein, Yoke Peng Lee, Pui Mun Nanyang Business School DRNTU::Business::Industries and labor This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employess and patients. 2008-09-24T07:53:05Z 2008-09-24T07:53:05Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11274 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Industries and labor
spellingShingle	DRNTU::Business::Industries and labor Tan, Leng Lee Neo, Constance Chee Hui Tein, Yoke Peng Evaluation of the service quality of hospital X through the use of the SERVQUAL model
description	This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employess and patients.
author2	Lee, Pui Mun
author_facet	Lee, Pui Mun Tan, Leng Lee Neo, Constance Chee Hui Tein, Yoke Peng
format	Final Year Project
author	Tan, Leng Lee Neo, Constance Chee Hui Tein, Yoke Peng
author_sort	Tan, Leng Lee
title	Evaluation of the service quality of hospital X through the use of the SERVQUAL model
title_short	Evaluation of the service quality of hospital X through the use of the SERVQUAL model
title_full	Evaluation of the service quality of hospital X through the use of the SERVQUAL model
title_fullStr	Evaluation of the service quality of hospital X through the use of the SERVQUAL model
title_full_unstemmed	Evaluation of the service quality of hospital X through the use of the SERVQUAL model
title_sort	evaluation of the service quality of hospital x through the use of the servqual model
publishDate	2008
url	http://hdl.handle.net/10356/11274
_version_	1770564899915694080

Evaluation of the service quality of hospital X through the use of the SERVQUAL model

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