An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports

An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports

Ports play a critical role in the economy of many countries and regions. Failure or unreliability of port services can significantly influence port customers—shipping lines and cargo owners—and result in their dissatisfaction. However, what constitutes port service quality (PSQ) and its influence on...

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Bibliographic Details
Main Authors: Yeo, Gi Tae, Thai, Vinh V., Roh, Sae Yeon
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2016
Subjects:
Port Service Quality
Customer Satisfaction
Container Port
Korea
Online Access:https://hdl.handle.net/10356/82805
http://hdl.handle.net/10220/40330
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Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/82805
http://hdl.handle.net/10220/40330

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