An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Ports

• Main Authors: Yeo, Gi Tae, Thai, Vinh V., Roh, Sae Yeon
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2016
• Subjects: Port Service Quality; Customer Satisfaction; Container Port; Korea
• Online Access: https://hdl.handle.net/10356/82805; http://hdl.handle.net/10220/40330
• Institution: Nanyang Technological University

Ports play a critical role in the economy of many countries and regions. Failure or unreliability of port services can significantly influence port customers—shipping lines and cargo owners—and result in their dissatisfaction. However, what constitutes port service quality (PSQ) and its influence on...