Friends and fellow travelers : comparative influence of review sites and friends on hotel choice
Purpose– This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by review sites (electronic word-of-mouth [eWOM]) which have immense experience of hotels but cannot know the indivi...
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| Format: | Article |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/82839 http://hdl.handle.net/10220/48161 |
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| Institution: | Nanyang Technological University |
| Language: | English |