Did BP Atone for its Transgressions? Expanding Theory on ‘Ethical Apology’ in Crisis Communication

• Main Authors: Diers-Lawson, Audra, Pang, Augustine
• Other Authors: Wee Kim Wee School of Communication and Information
• Format: Article
• Language: English
• Published: 2017
• Subjects: Crisis communication; Apology
• Online Access: https://hdl.handle.net/10356/83500; http://hdl.handle.net/10220/42628
• Institution: Nanyang Technological University

Ethical communication during crisis response is often assessed by external perceptions of the organization's intentions, rather than an assessment of the organization's communicative behaviors. This can easily lead researchers to draw editorial conclusions about an organization's ethi...