Consumer redress in Singapore

A research undertaken to assess level of awareness of avenues of consumer redress in Singapore,traits that differentiate a complainer from a Non-complainer and the prevailing complaining-handling system put in place by retailers.

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Bibliographic Details
Main Authors: Ang, Hui Yen, Chng, Yang Peng, Ter, Lena Phay Phay
Other Authors: Gan, Pauline Lay Hong
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/8355
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Institution: Nanyang Technological University
Description
Summary:A research undertaken to assess level of awareness of avenues of consumer redress in Singapore,traits that differentiate a complainer from a Non-complainer and the prevailing complaining-handling system put in place by retailers.