Bank service quality
This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across count...
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| Format: | Final Year Project |
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2008
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| Online Access: | http://hdl.handle.net/10356/8435 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-84352023-05-19T05:44:56Z Bank service quality Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus Lee, Pui Mun Nanyang Business School DRNTU::Business::Finance::Bank management This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across countries and industries. 2008-09-24T07:21:18Z 2008-09-24T07:21:18Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8435 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Finance::Bank management |
| spellingShingle |
DRNTU::Business::Finance::Bank management Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus Bank service quality |
| description |
This Final Year Project (FYP) is based on a study of customer satisfaction about the level of service quality provided by banks in Singapore. The motivation of this study is triggered from the fact that the concept of providing superior service quality is receiving worldwide recognition across countries and industries. |
| author2 |
Lee, Pui Mun |
| author_facet |
Lee, Pui Mun Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus |
| format |
Final Year Project |
| author |
Leong, Soo Hui Wong, Meow Hong Yanti Merliana Tiopulus |
| author_sort |
Leong, Soo Hui |
| title |
Bank service quality |
| title_short |
Bank service quality |
| title_full |
Bank service quality |
| title_fullStr |
Bank service quality |
| title_full_unstemmed |
Bank service quality |
| title_sort |
bank service quality |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/8435 |
| _version_ |
1770567222129852416 |