10 task retail service process : a model of customer service excellence
Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent c...
Saved in:
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8611 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Nanyang Technological University |
| id |
sg-ntu-dr.10356-8611 |
|---|---|
| record_format |
dspace |
| spelling |
sg-ntu-dr.10356-86112023-05-19T06:09:04Z 10 task retail service process : a model of customer service excellence Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent customer service. 2008-09-24T07:23:09Z 2008-09-24T07:23:09Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8611 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Marketing::Customer services |
| spellingShingle |
DRNTU::Business::Marketing::Customer services Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien 10 task retail service process : a model of customer service excellence |
| description |
Through SERVQUAL, AIDA, and past research on the retail service encounter, we conducted qualitative research in the form of an in-depth interview and focus group to develop the 10 Retail Service Process. This model focuses on key operations that a retail outlet should excel in to provide excellent customer service. |
| author2 |
Lee, Pui Mun |
| author_facet |
Lee, Pui Mun Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien |
| format |
Final Year Project |
| author |
Low, Brendan Shun Wei Tey, Jack Kie Siregar Sherwin Parulian Tien |
| author_sort |
Low, Brendan Shun Wei |
| title |
10 task retail service process : a model of customer service excellence |
| title_short |
10 task retail service process : a model of customer service excellence |
| title_full |
10 task retail service process : a model of customer service excellence |
| title_fullStr |
10 task retail service process : a model of customer service excellence |
| title_full_unstemmed |
10 task retail service process : a model of customer service excellence |
| title_sort |
10 task retail service process : a model of customer service excellence |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/8611 |
| _version_ |
1770566663863795712 |