The balanced scorecard in the service industry.

The balanced scorecard in the service industry.

This paper examines the relationship between organization size, business life cycle stage, strategy, management style, organization structure, the level of technology, the operating environment and the usage of the Balanced Scorecard (BSC).

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Bibliographic Details
Main Authors: Ho, Hwee Shi., Soh, Serene Saw Tuan., Wee, Joyceline Kah Lay.
Other Authors: Yao, Lee Jian
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::General::Economic and business aspects
Online Access:http://hdl.handle.net/10356/8816
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Institution: Nanyang Technological University
Description
Summary:This paper examines the relationship between organization size, business life cycle stage, strategy, management style, organization structure, the level of technology, the operating environment and the usage of the Balanced Scorecard (BSC).

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