The balanced scorecard in the service industry.

• Main Authors: Ho, Hwee Shi., Soh, Serene Saw Tuan., Wee, Joyceline Kah Lay.
• Other Authors: Yao, Lee Jian
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::General::Economic and business aspects
• Online Access: http://hdl.handle.net/10356/8816
• Institution: Nanyang Technological University

This paper examines the relationship between organization size, business life cycle stage, strategy, management style, organization structure, the level of technology, the operating environment and the usage of the Balanced Scorecard (BSC).