Public's perception of the bus service standards in Singapore.

This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.

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Bibliographic Details
Main Authors:	Quek, Boon Hwee., Tan, Yong Seng., Teng, Kelvin Hua Hon.
Other Authors:	Yao, Shuntian
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Industries and labor
Online Access:	http://hdl.handle.net/10356/8910
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-8910
record_format	dspace
spelling	sg-ntu-dr.10356-89102023-05-19T05:41:41Z Public's perception of the bus service standards in Singapore. Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. Yao, Shuntian Nanyang Business School DRNTU::Business::Industries and labor This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested. 2008-09-24T07:26:36Z 2008-09-24T07:26:36Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8910 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Industries and labor
spellingShingle	DRNTU::Business::Industries and labor Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon. Public's perception of the bus service standards in Singapore.
description	This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.
author2	Yao, Shuntian
author_facet	Yao, Shuntian Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon.
format	Final Year Project
author	Quek, Boon Hwee. Tan, Yong Seng. Teng, Kelvin Hua Hon.
author_sort	Quek, Boon Hwee.
title	Public's perception of the bus service standards in Singapore.
title_short	Public's perception of the bus service standards in Singapore.
title_full	Public's perception of the bus service standards in Singapore.
title_fullStr	Public's perception of the bus service standards in Singapore.
title_full_unstemmed	Public's perception of the bus service standards in Singapore.
title_sort	public's perception of the bus service standards in singapore.
publishDate	2008
url	http://hdl.handle.net/10356/8910
_version_	1770567432095662080

Public's perception of the bus service standards in Singapore.

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