Public's perception of the bus service standards in Singapore.

• Main Authors: Quek, Boon Hwee., Tan, Yong Seng., Teng, Kelvin Hua Hon.
• Other Authors: Yao, Shuntian
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/8910
• Institution: Nanyang Technological University

This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.