Service industry customer satisfaction index in Singapore.

Service industry customer satisfaction index in Singapore.

This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for...

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Main Authors: Lim, Chye Hong., Tan, Min Siong., Tay, Meng Khee.
Other Authors: Lee, Pui Mun
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/8967
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-8967
record_format dspace
spelling sg-ntu-dr.10356-89672023-05-19T03:30:03Z Service industry customer satisfaction index in Singapore. Lim, Chye Hong. Tan, Min Siong. Tay, Meng Khee. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for the industry. 2008-09-24T07:27:12Z 2008-09-24T07:27:12Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8967 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Lim, Chye Hong.
Tan, Min Siong.
Tay, Meng Khee.
Service industry customer satisfaction index in Singapore.
description This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for the industry.
author2 Lee, Pui Mun
author_facet Lee, Pui Mun
Lim, Chye Hong.
Tan, Min Siong.
Tay, Meng Khee.
format Final Year Project
author Lim, Chye Hong.
Tan, Min Siong.
Tay, Meng Khee.
author_sort Lim, Chye Hong.
title Service industry customer satisfaction index in Singapore.
title_short Service industry customer satisfaction index in Singapore.
title_full Service industry customer satisfaction index in Singapore.
title_fullStr Service industry customer satisfaction index in Singapore.
title_full_unstemmed Service industry customer satisfaction index in Singapore.
title_sort service industry customer satisfaction index in singapore.
publishDate 2008
url http://hdl.handle.net/10356/8967
_version_ 1770564926088151040

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