Developing a customer-centric performance measurement framework for the Singapore hotel industry.

A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability.

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Bibliographic Details
Main Authors:	Heah, Haidee Wen Wei., Ho, Shu Fang., Woo, Melissa Meiyan.
Other Authors:	Leong, Choon Chiang
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/9216
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Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-9216
record_format	dspace
spelling	sg-ntu-dr.10356-92162023-05-19T06:24:03Z Developing a customer-centric performance measurement framework for the Singapore hotel industry. Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. Leong, Choon Chiang Nanyang Business School DRNTU::Business::Marketing::Customer services A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability. 2008-09-24T07:29:48Z 2008-09-24T07:29:48Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9216 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan. Developing a customer-centric performance measurement framework for the Singapore hotel industry.
description	A customer-centric performance measurement framework tailored for the Singapore hotel industry had been developed and tested for its applicability.
author2	Leong, Choon Chiang
author_facet	Leong, Choon Chiang Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan.
format	Final Year Project
author	Heah, Haidee Wen Wei. Ho, Shu Fang. Woo, Melissa Meiyan.
author_sort	Heah, Haidee Wen Wei.
title	Developing a customer-centric performance measurement framework for the Singapore hotel industry.
title_short	Developing a customer-centric performance measurement framework for the Singapore hotel industry.
title_full	Developing a customer-centric performance measurement framework for the Singapore hotel industry.
title_fullStr	Developing a customer-centric performance measurement framework for the Singapore hotel industry.
title_full_unstemmed	Developing a customer-centric performance measurement framework for the Singapore hotel industry.
title_sort	developing a customer-centric performance measurement framework for the singapore hotel industry.
publishDate	2008
url	http://hdl.handle.net/10356/9216
_version_	1770563780099440640

Developing a customer-centric performance measurement framework for the Singapore hotel industry.

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