Bank merger wave : understanding undergraduates' perceptions using servqual.

The objective of this study is to investigate the changes in customer perceptions regarding service quality of banks as a result of recent bank mergers.

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Bibliographic Details
Main Authors:	Lim, Chin Siang., Kho, Ee Lynn., Hoon, Kelvin Yew Teck.
Other Authors:	Fock, Siew Tong
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Finance::Mergers and acquisitions
Online Access:	http://hdl.handle.net/10356/9300
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Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-9300
record_format	dspace
spelling	sg-ntu-dr.10356-93002023-05-19T07:23:09Z Bank merger wave : understanding undergraduates' perceptions using servqual. Lim, Chin Siang. Kho, Ee Lynn. Hoon, Kelvin Yew Teck. Fock, Siew Tong Nanyang Business School DRNTU::Business::Finance::Mergers and acquisitions The objective of this study is to investigate the changes in customer perceptions regarding service quality of banks as a result of recent bank mergers. 2008-09-24T07:30:44Z 2008-09-24T07:30:44Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9300 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Finance::Mergers and acquisitions
spellingShingle	DRNTU::Business::Finance::Mergers and acquisitions Lim, Chin Siang. Kho, Ee Lynn. Hoon, Kelvin Yew Teck. Bank merger wave : understanding undergraduates' perceptions using servqual.
description	The objective of this study is to investigate the changes in customer perceptions regarding service quality of banks as a result of recent bank mergers.
author2	Fock, Siew Tong
author_facet	Fock, Siew Tong Lim, Chin Siang. Kho, Ee Lynn. Hoon, Kelvin Yew Teck.
format	Final Year Project
author	Lim, Chin Siang. Kho, Ee Lynn. Hoon, Kelvin Yew Teck.
author_sort	Lim, Chin Siang.
title	Bank merger wave : understanding undergraduates' perceptions using servqual.
title_short	Bank merger wave : understanding undergraduates' perceptions using servqual.
title_full	Bank merger wave : understanding undergraduates' perceptions using servqual.
title_fullStr	Bank merger wave : understanding undergraduates' perceptions using servqual.
title_full_unstemmed	Bank merger wave : understanding undergraduates' perceptions using servqual.
title_sort	bank merger wave : understanding undergraduates' perceptions using servqual.
publishDate	2008
url	http://hdl.handle.net/10356/9300
_version_	1772826777700270080

Bank merger wave : understanding undergraduates' perceptions using servqual.

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